Below you’ll find answers to the most common questions about shopping with Vimro. If you need further assistance, our customer support team is always happy to help.
Where is Vimro located?
Vimro is a U.S.-based online store. Our operations and customer support are managed within the United States.
What products does Vimro sell?
We specialize in fashion accessories, including handbags and clutches designed for everyday use and special occasions.
Will I receive an order confirmation email?
Yes. Once your order is successfully placed, you will receive an automatic confirmation email with your order details. A shipping confirmation email with tracking information will be sent once your order ships.
How long does order processing take?
Orders are typically processed within 1–2 business days (Monday–Friday). Orders placed after 4:00 PM (New York Time) are processed the next business day.
How long does shipping take?
After dispatch, transit time is usually 6–8 business days.
Estimated delivery window: 7–10 business days total (order processing + transit).
How can I track my order?
Once your order ships, you will receive a tracking number by email. Tracking information typically becomes active within 24–48 hours. If your order appears delayed or missing, please contact us for assistance.
What is your return policy?
We accept return requests within 30 days of delivery for eligible items. Returned items must be unused, unworn, and in original condition. Full details are available in our Return & Refund Policy.
Are sale or final sale items eligible for return?
No. Items marked as sale or final sale are not eligible for return or exchange.
How do I start a return?
To request a return, contact our customer support team at support@vimro.store with your order number and reason for return. If eligible, we will provide return instructions.
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, and other options shown at checkout. All payments are processed through secure, encrypted gateways.
Customer Support
If you have questions about your order, shipping, returns, or products, you can reach us using the contact details below:
Email: support@vimro.store
Phone: +1 (929) 782-9239
Address: 187 Frost St, Brooklyn NY 11211, United States